CUSTOMER CARE

E-mail
For any questions related to a product or a purchase or a delivery, please feel free to e-mail us anytime at care@namasteindiahandicrafts.com . We shall respond within 24 hours of receiving the mail.

Call
You can call us at +91-81-9999-5098 any time between 10 am to 6 pm Monday-Saturday

Corporate Enquiries and Bulk Orders
For corporate enquiries, you can mail us at sales@namasteindiahandicrafts.com or call on +91-98-1193-1001 or fill wholesale enquiry form.

SHIPPING AND DELIVERY

What is the mode of shipping?
Delhivery Logistic Courier Service (http://www.delhivery.com) and India Post (http://www.indiapost.gov.in).

What is the average shipping duration?
Approximately 3-5 days (excluding Saturdays, Sundays and local or national public holidays) depending upon your location in India.

Do you charge anything extra for shipping or for COD orders? Do I have to pay any extra tax or octroi?
Yes. The price that you see on the website is the price excluding shipping and COD charges. Final amount that you need to pay is shown during checkout.

Do you deliver at all the locations across India?
For prepaid orders we deliver at all the pin codes in India. For COD orders we currently deliver at more than 2000+ cities (17000+ pin codes). The COD pin code list is constantly updated, and after the order is placed, a call from our call center confirms whether our logistics partner delivers at the specific pin code.

Can you deliver at a preferred time?
You can mention your preferred time at the time of placing your order. Delhivery Logistic Courier Service personnel generally call up before any delivery and a convenient delivery time can be arranged at that time. Please note that for orders sent through India Post, this facility is not available.

Can I track my order online?
No. Presently this facility is not available. We will update you once this services available. Till the time, Once the order is shipped, the tracking ID is email to you at your provided email id during order placed and you can track it online.

I was not at home/office when the order arrived! What do I do?
Please call up on the number provided on the “missed you’ intimation slip. You can also call us up on +91-81-9999-5098 or send an e-mail at care@namasteindiahandicrafts.com

I have specific instructions relating to delivery of my order. What do I do?
You can either call us up on +91-81-9999-5098 before placing the order or mention your instructions in the “message box” available at the time of placing your order online.

Do you deliver outside India?
Presently we do not deliver outside India. However, we plan to start this service soon.

CANCELLATION, RETURNS, REPLACEMENTS AND WARRANTIES

We have a no question asked 72 hour return policy. If for some reasons you are not satisfied with the product you receive you can just call or write an email to us and we’d issue you the refund or exchange the product for any other product of your choice. However do note, the product needs to be in condition in which it was received and all the product tags, packaging should be in tact.

Can I cancel my order after making a payment?
Yes. For any cancellation you need to call on +91-81-9999-5098 or send an e-mail to care@namasteindiahandicrafts.com . However, an order can be cancelled only before it is shipped out.

If I have cancelled my order, how shall I get the refund?
The transfer shall be initiated through same source of payment made/online bank transfer. Since the same is third party system dependent, a refund takes upto 15 working days. We request your patience during this period.

What if I receive a damaged product?
Please accept the product from the courier and call on +91-81-9999-5098 immediately. Depending on your preference, we will either replace the product or process a refund.

Can I return any product if I have just changed my mind?
If there is anything that does not fit your requirement or if there is a manufacturing defect or any product stops working without any misuse and is covered under warranty, we shall be more than happy to replace it at our cost. For the same, you need to call on +91-81-9999-5098 and send the product to us at your cost. The cost of re-delivering the product shall be borne by us.

What warranties do the products have?
Different products have different warranties. Kindly check the product pages for specific information. If you are in doubt or want to ask further questions, please do not hesitate to call on +91-81-9999-5098 or send a mail at care@namasteindiahandicrafts.com

ORDERS & CORPORATE ORDERS

How do I place an order?
You can place an order by selecting a product and clicking on the “Buy Now” button. The shopping cart shall be updated automatically.

How do I know that my purchase has been successful?
You shall receive an e-mail immediately with your order details and order number.

Bank debited my account but I have not received any order confirmation e-mail! What do I do?
This happens extremely rarely. However, if it happens to you, please do not panic. Send us an e-mail at care@namasteindiahandicrafts.com with your details and we will sort out the issue with the payment gateway provider for a refund. Your money will not be lost under any circumstances.

How do I know the expected delivery date of the purchase?
It is mentioned in every product page. Also, before you make any payment, it is once again mentioned in the address confirmation page.

What is a promotion code in the payment page? How do I get one?
From time to time we publish promotion codes. One can use a coupon/promotion code and avail the offers at the payment page.

How can I place a corporate/bulk quantity order?
You can write to us at sales@namasteindiahandicrafts.com or fill wholesale enquiry form with your exact order quantity and product requirement and we will get back to you within 48 working hours with bulk quantity rates.

Do I get a GST invoice for my order/bulk order?
Yes. You can get GST invoice for any quantity order, as long as you fill in the GST details at the special/other comment field during the check out or e-mail your order number along with your GST details, with 12 hours of placing the order at care@namasteindiahandicrafts.com

PAYMENTS

What are the different modes of payment?
You can pay by all the major debit or credit cards or make a payment through net banking. We accept cash cards as well as mobile payments. We also accept cash on delivery payments. We use CC Avenue as a payment gateway and it is one of the most secured and trusted payment gateways worldwide.

Is it safe to buy through credit cards/debit cards/bank transfers?
Yes. The payment getaway has SSL (Secure Socket Layer) and is secured by PCI-DSS compliant online payment gateway environment. 128-bit encryption. RBI regulations compliant.

Are my bank/card details stored in your system?
No.

Can products be delivered on Cash On Delivery (COD)?
Yes. Most of the Indian pin codes are serviceable. You can call up on +91-81-9999-5098 before placing a COD order to enquire whether your pin code is serviced. In order to prevent mischief and fraud we always verify each COD purchase before dispatching the order.

Do I get an invoice/bill against my purchase?
Yes.

Are there any Delivery Charges?
Yes. You will get the exact delivery/shipping charges at checkout screen.

Are there any extra/hidden costs involved?
No. All product prices are inclusive of all taxes and mentioned clearly in all product pages.

MISCELLANEOUS

Do you have gift vouchers?
Currently we do not have gift vouchers.

I want to know more about the charities that Namaste India support. What do I do?
Please mail us at info@namasteindiahandicrafts.com or call us on +91-81-9999-5098.

I have a question whose answer is not in the FAQs section!
Kindly mail us at care@namasteindiahandicrafts.com or call us on +91-81-9999-5098.